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Before Reporting a Bug
Before you report a bug, please consult the Frequently Asked Questions. It contains workarounds for many of the failure conditions for which we know a workaround. This includes a large fraction of the failures people seem to encounter in practice.
After that, please search Bugzilla to see if the bug has already been reported. There are two ways to do this:
Anyone can search in Bugzilla, you don't need an account. Searching requires some effort, but helps avoid duplicates, and you may find that your problem has already been solved.
Reporting a Bug
If you haven't encountered your problem after those steps, please file a report using our Bugzilla report page. You need a KDE Bugzilla account to report a bug; instructions for creating one are on the page. Creating an account takes some time and effort, but it's a necessary evil when using Bugzilla.
The bug report form can be intimidating. Fortunately you don't have to fill in all the fields. Leave all fields blank except the following:
Here are some resources on how to write a good bug report, which can help your get your problem fixed quicker:
After Reporting a Bug
All bug reports are read by multiple Valgrind developers. Furthermore, we try to respond to most bug reports, but we have limited time so this does not always happen. We may also ask for more information.
If a bug is confirmed (e.g. we are able to reproduce it) we will usually change its status from UNCONFIRMED to NEW or ASSIGNED. Important bugs will be given a "target" by developers indicating that they are required/desired for an upcoming. Note that we don't really use the "priority" field, so it will usually be "NOR" (normal).
Once a bug is fixed in the SVN repository, it is changed to RESOLVED. We do not use the VERIFIED or CLOSED statuses.
Some bugs are fixed quickly, some take a long time to get fixed, some are never fixed. Please be patient if your bug is not acted upon quickly. One great thing about Bugzilla is that, at the very least, bug reports do not get lost.
If you have trouble with Bugzilla, or for some reason you don't think Bugzilla is appropriate for your report (although it probably is), contact the valgrind-users mailing list. But you may just be told to file a bug in Bugzilla.
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